OceanDBA Ltd is an IT company situated in Quatre Bornes who provides expert services for open-source databases within the MySQL eco-system: MySQL, MariaDB and Percona Server databases.

OceanDBA is currently looking for a highly motivated IT Service Delivery Specialist who will identify all clients and company’s needs and ensure the delivery of the services. He/she will also be responsible for different project management and service delivery management functions while maintaining an ongoing communication flow with the different actors.


• Ensuring all requests are being handled and followed-up on time
• Ensuring proper task and resource allocation based on work load
• Assist on monitoring, managing, and improving service quality to our clients and internal team members
• Prepare regular reports and KPIs
• Document and contribute to improvements on operating procedures
• Assist in Team skills management and hiring needs calculations


• 1-2 years of experience in the similar position in the IT field
• Demonstrated ability to interact with clients and other business partners
• Ability to understand and prioritize technical job assignments
• At ease with operating IT Software and Office tools

Bonus Points

• Experience with System and Database Administration field
• Experience with Scrum/Kanban/Lean methodologies
• Experience in designing KPIs and performance boards

Your personal attitude sounds like:

• Strong verbal and written communication skills (English/French)
• Positive and encouraging personality
• Ability to focus and pay attention to details
• Ability to work in teams and adapt to others
• Result oriented
• Problem solver and Out-of-the box thinker

Some highlights for the position:

  • Startup atmosphere in the office

  • No diploma required: we primarily care about experience and attitude

  • We highly appreciate one’s personal drive to learn new things

  • Creative and innovative ideas are most welcomed

  • Team gatherings and team buildings

  • Short term evolution to Senior Service Delivery Specialist, with ability to build your own team

  • Free lunch & coffee

Send us your application

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