OceanDBA Ltd is an IT company situated in Quatre Bornes who provides expert services for open-source databases within the MySQL eco-system: MySQL, MariaDB and Percona Server databases.
OceanDBA is currently looking for a highly motivated IT Service Delivery Specialist who will identify all clients and company’s needs and ensure the delivery of the services. He/she will also be responsible for different project management and service delivery management functions while maintaining an ongoing communication flow with the different actors.
Responsilities
• Ensuring all requests are being handled and followed-up on time
• Ensuring proper task and resource allocation based on work load
• Assist on monitoring, managing, and improving service quality to our clients and internal team members
• Prepare regular reports and KPIs
• Document and contribute to improvements on operating procedures
• Assist in Team skills management and hiring needs calculations
Requirements
• 1-2 years of experience in the similar position in the IT field
• Demonstrated ability to interact with clients and other business partners
• Ability to understand and prioritize technical job assignments
• At ease with operating IT Software and Office tools
Bonus Points
• Experience with System and Database Administration field
• Experience with Scrum/Kanban/Lean methodologies
• Experience in designing KPIs and performance boards
Your personal attitude sounds like:
• Strong verbal and written communication skills (English/French)
• Positive and encouraging personality
• Ability to focus and pay attention to details
• Ability to work in teams and adapt to others
• Result oriented
• Problem solver and Out-of-the box thinker